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Refund Policy

Airrok ONE has a free version to try before you buy, and the full version is a digital product delivered instantly. We do not offer change-of-mind refunds, except as described below. Nothing here limits your mandatory consumer rights.

When you can get a refund. The software has a technical issue or material defect that prevents it from working as described and we cannot fix it; you were charged twice or did not receive your key and we cannot fix it; or a refund is required by consumer protection law.

How to report a problem. Email support@airrok.com with your order number and details, and we will try to resolve it first.

PromptPay orders: eligible refunds are sent within 7 business days.

Card orders through Paddle: Paddle is the seller of those orders, so the Paddle Refund Policy applies. You can request a refund at paddle.net. Statutory rights in some countries, such as the EU and UK, still apply.

After a refund, the license key for that order is revoked and the app returns to the free version.